Merchant Onboarding Guidelines
Welcome to our Merchant Onboarding Portal. We are excited to have you partner with us to offer seamless, secure, and scalable payment solutions to your customers.
This page provides a step-by-step overview of the onboarding process, required documentation, eligibility criteria, and how you can quickly go live on our platform.
Onboarding Overview
Our merchant onboarding process is designed to be simple, transparent, and fully compliant with regulatory requirements. Here’s what you can expect:
Stages of Onboarding
- Merchant Registration
- Sign up through our portal with your contact information. Our Sales team will reach out to you to get required details
- KYC & Compliance
- Submit required documents for identity and business verification.
- Business Review
- Our compliance team reviews the submitted details and assesses risk.
- Agreement & Approval
- Accept terms and complete digital agreement.
- Technical Integration
- Receive API keys and sandbox credentials for integration.
- Go Live
- After successful testing and final compliance checks, you go live.
KYC Documents required for Online Payments
Following is a list of documents (mandatory and optional), which needs to be collected from the Merchant to establish Merchant Identity and KYC Checks.
| Entity Type | KYC Document Type | KYC Document Name | |
| Private or Public Limited for Online Payments | Proof of Identity of authorised signatory | PAN Card – authorized signatory | Mandatory |
| 1. Aadhar Card | Any one | ||
| 2. Voter ID Card | |||
| 3. Passport | |||
| 4. Driving License | |||
| Business Legality Proof | 1. Memorandum and Articles of Association (MoA & AoA) | All Mandatory | |
| 2. Board resolution on company letter head granting authorisation to Its Managers, Officers or Employees to Transact on Its Behalf with authorized officials name on it | |||
| 3. Certification of Incorporation, including CIN | |||
| 4. PAN of the company | |||
| Proof of Address | 1. GST copy | Any one | |
| 2. Shop & Establishment certificate issued by the civic authority | |||
| Bank Account | 1. Cancel cheque or Bank verification letter | Any one | |
| 2. Latest bank statement | |||
| 3. Last 3 months transactions received via current provider, if applicable | Optional | ||
| Doing Business Document(Applicable only if Registration Address & Current doing business address are different | Utility Bills such as Electricity, Water, and Landline, Telephone bills in the name of the company name only Or Rent agreement copy-Any One | If Applicable | |
| Ownership | Ultimate Beneficial Ownership Declaration – If Someone Is Holding More Than 10% – Template Attached | Mandatory | |
| Political Connections | PEP Declaration – Template Attached | Mandatory |
| KYC Document Type | KYC Document Name | ||
|---|---|---|---|
| Mandatory/ Optional | Format | ||
| Proof of Identity of authorised signatory | PAN Card – authorized signatory | Mandatory | pdf , jpeg |
| 1. Aadhar Card | Any one | pdf , jpeg | |
| 2. Voter ID Card | pdf , jpeg | ||
| 3. Passport | pdf , jpeg | ||
| 4. Driving License | pdf , jpeg | ||
| Business Legality Proof | 1. Memorandum and Articles of Association (MoA & AoA) | All Mandatory | |
| 2. Board resolution on company letter head granting authorisation to Its Managers, Officers or Employees to Transact on Its Behalf with authorized officials name on it | |||
| 3. Certification of Incorporation, including CIN | |||
| 4. PAN of the company | |||
| Proof of Address | 1. GST copy | Any one | |
| 2. Shop & Establishment certificate issued by the civic authority | |||
| Bank Account | 1. Cancel cheque or Bank verification letter | Any one | pdf, jpeg |
| 2. Latest bank statement | |||
| 3. Last 3 months transactions received via current provider, if applicable | Optional | ||
| Doing Business Document(Applicable only if Registration Address & Current doing business address are different | Utility Bills such as Electricity, Water, and Landline, Telephone bills in the name of the company name only Or Rent agreement copy-Any One | If Applicable | pdf.jpeg |
| Ownership | Ultimate Beneficial Ownership Declaration – If Someone Is Holding More Than 10% | Mandatory | |
| Political Connections | PEP Declaration | Mandatory |

